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Gartner: Create Trust and Safety on the Internet Report

Analyst Guide

Gartner: Create Trust and Safety on the Internet Report


Fraud is constantly evolving—the way we fight fraud should too. What can you do to stay a step ahead of fraudsters without limiting revenue growth? It takes a fundamental shift in the way you approach fraud. Get key recommendations on how to make the move to a trust and safety strategy from Gartner Research.

"The new modality of customer-centric risk management requires fraud leaders to consider how best to manage end-customer risks, not only organization risks. Fraud leaders must adopt a mindset of trust and safety.*"

In this report, we believe you’ll learn:

  • Why fraud fighters need to move past looking at fraud through a loss-prevention lens
  • How examining the entire customer experience can help you protect and grow your business
  • Why understanding velocity, volume, and value is key to reducing customer insult and maximizing revenue

*Gartner, Create Trust and Safety on the Internet, June 2020
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