Sift

How to measure your fraud operations team

In this webinar, you'll learn:

  • What key metrics high-performing teams leverage
  • What components go into assessing the ROI of an analyst
  • What metrics to use based on audience

Measuring your ops team: it’s not just about chargeback rates.

Your ops team is dedicated to fighting fraud and building trust and safety, but how do you measure their success? You’re going to need to look at more than just your chargeback rate – but what metrics matter the most? Join this webinar hosted by Jeff Sakasegawa and Kevin Lee, Trust & Safety Architects at Sift, as they discuss key KPIs for measuring your ops team.

Kevin presented this session at MRC Vegas 19, so if you weren’t able to make it to the show you have another opportunity to learn how to ensure your team is operating at their fullest potential.

Jeff Sakasegawa
Trust & Safety Architect - Sift
Jeff Sakasegawa is a Trust and Safety Architect for Sift. He has spent over ten years fighting fraud for Google, Facebook, and Square. In addition, his last two years at Square were spent managing teams covering BSA/AML reviews, quality assurance, identify verification, and host of other compliance related matters. He has a passion for cross functional and scalable solutions that delight as opposed to simply deliver.
Kevin Lee
Trust & Safety Architect - Sift 
Kevin Lee is a Trust and Safety architect at Sift who helps customers implement strategies that cross-functionally align risk and revenue programs. He has lead various risk, chargeback, spam/scams, and trust and safety organizations at Facebook, Square and Google.
Kevin Lee - Panelist
Trust and Safety Architect - Sift Science
Kevin Lee is driven by building high performing teams and systems to combat malicious behavior. He has worked for the last 10+ years around developing strategies, tools and teams responsible for billions of users and dollars of revenue. Prior to Sift Science, Kevin worked as a manager at Facebook, Square and Google where he lead various risk, chargeback, spam and trust and safety organizations.
Kevin Lee - Panelist
Trust and Safety Architect - Sift Science
Kevin Lee is driven by building high performing teams and systems to combat malicious behavior. He has worked for the last 10+ years around developing strategies, tools and teams responsible for billions of users and dollars of revenue. Prior to Sift Science, Kevin worked as a manager at Facebook, Square and Google where he lead various risk, chargeback, spam and trust and safety organizations.
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